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Guides and step-by-step tutorials for selling on PerfectPal, with fixes for common problems.
Browse by topic
- Getting startedSet up your seller page and find your way around.7 articles
- ListingsStock listings, groups of young, photos and videos, and how buyers find them.13 articles
- Requests and messagesConversations, applications and inquiries, forms, contracts and blocking.9 articles
- Payments and refundsCard payments through Stripe, deposits, refunds, fees and statements.15 articles
- OrdersBuy-now orders, shipping and pickup, and problems with an order.4 articles
- Verification and badgesIdentity checks, badges, permits, video checks and reviews.6 articles
- Plans and billingWhat each plan includes, changing or cancelling, and billing problems.7 articles
- Team membersInvite people to help and choose what each one can do.3 articles
- Custom domainsShow your PerfectPal page at your own web address.3 articles
- Records and toolsBreeding records, the planner, calendar and reminders, insights and marketing tools.6 articles
- Account and privacySigning in, emails and notifications, your data, and closing your account.12 articles
Step-by-step tutorials
Follow along with pictures from the site.
- Set up your seller pageFrom a new account to a published page buyers can find, in about ten minutes.
- Create a stock listingList animals you sell by quantity, with a price per unit, stock levels and pickup or shipping.
- List a group of youngList young you've bred, from planned to gone home, with each animal, its price and its status.
- Handle a requestRead an application or inquiry, reply, and move it from Sent to Completed.
- Connect Stripe to take card paymentsSet up card payments so buyers can pay deposits, balances and buy-now orders straight into your own Stripe account.
- Ask for a deposit or paymentSend a payment request on a request, with your refund terms, and see when it's paid.
- Handle a buy-now orderGet a paid order ready, mark it shipped or ready for pickup, and see it through to completed.
- Get identity verifiedVerify your phone, then finish card payment setup or send your ID, to move from "New seller" to "Identity verified".
- Subscribe or change your planChoose a paid plan, switch plans now or at renewal, and use a promo code.
- Invite a team memberInvite someone to help run your seller account, and choose what they can use.
- Connect your own domainShow your PerfectPal page at your own web address, like www.yourname.com, with two DNS records.
Fix a problem
Common problems and what to do about them.
- My listing isn't showing in searchThe usual reasons a listing doesn't appear, and how to fix each one.
- I can't delete a listingDeleting is blocked while money is held or a buyer is checking out. Here's what to do.
- My video isn't showingVideos appear once converted. If yours was refused, here's why and what to try.
- I can't change an animal's statusAn animal reserved by a matched request, or one that went home through a request, follows that request.
- A buyer says they can't contact meWhy a buyer might not be able to message you, send a request or order, and what to check.
- I can't take card paymentsBuy now or Request a payment isn't available, or card payments stopped working.
Frequently asked questions
Short answers to what sellers ask most.
Do I need to be a registered breeder to sell?
No. Anyone can sell here, from someone with a few animals a year to a large breeding program. Breeder badges are optional and checked by staff against your documents. Until you earn more, your page carries the "New seller" label. See Trust levels and labels.
What does "New seller" mean on my page?
"New seller" is where everyone starts. It tells buyers you haven't verified your identity on PerfectPal yet. Verify your phone and set up card payments (or ask staff to check your ID) under Settings › Verification, and your label becomes "Identity verified". See Trust levels and labels.
Does PerfectPal hold my money?
No. Card payments go straight to your own Stripe account, and Stripe pays out to your bank. PerfectPal never holds your money. You're the merchant for your sales, so refunds and disputes are yours to manage in your Stripe Dashboard. See Connect Stripe to take card payments.
When do I get paid?
Stripe pays out card payments to the bank account in your Stripe account, on Stripe's payout schedule (new accounts often wait a little longer for their first payout). Choose Open your Stripe Dashboard under Money › Payments to see your payouts and change the schedule.
Who handles chargebacks?
You're the merchant for your sales, so you answer disputes and chargebacks in your Stripe Dashboard. PerfectPal gathers the payment, the refund terms the buyer accepted, signed contracts and your messages on an evidence page you can download. See Disputes and chargebacks.
Can I remove a bad review?
No. Reviews come only from completed sales, and sellers can't remove them. You can Reply publicly with your side, and Report this review if it breaks the review policy. Staff remove reviews that break the policy, not ones that are simply negative. See Reviews.
Still need help?
PerfectPal staff read every message. Tell us what you were trying to do and what happened.