Listings
Stock listings, groups of young, photos and videos, and how buyers find them.
Tutorials
Guides
- Buy now, inquiry or application?The three ways buyers can reach you from a listing, and what each one switches on.
- Photos and videos on listingsHow many you can add, what happens to them, and how videos are converted.
- Quantity, stock and editing many listingsHow quantity drives availability, what buyers see during checkout, and how to edit or import many listings at once.
- "Still available?" emails and paused listingsWhy PerfectPal asks whether an untouched listing is still available, and what happens if you don't answer.
- Close or delete a listingWhat happens to open requests when a listing closes, an animal goes, or a listing is deleted, and when an animal comes back.
- Rescue listingsHow registered rescues list an animal for adoption, and how adoption fees are reviewed.
- How buyers find your listingsWhat search shows, the filters buyers use, and what decides the order.
Troubleshooting
- My listing isn't showing in searchThe usual reasons a listing doesn't appear, and how to fix each one.
- I can't delete a listingDeleting is blocked while money is held or a buyer is checking out. Here's what to do.
- My video isn't showingVideos appear once converted. If yours was refused, here's why and what to try.
- I can't change an animal's statusAn animal reserved by a matched request, or one that went home through a request, follows that request.
Still need help?
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