Account and privacy
Signing in, emails and notifications, your data, and closing your account.
Guides
- Your account settingsSign-in methods, your password, signed-in devices, your language and your email address.
- Two-step sign-inProtect your account with a code from an authenticator app, and keep backup codes.
- Emails and notificationsChoose which emails you get, one by one or as a daily digest, and what emails PerfectPal staff may send you.
- Your data and privacyWhat buyers see about you, what PerfectPal keeps, campaign codes, and downloading your data.
- Delete your accountWhat happens when you delete your account, what has to be finished first, and what happens to your plan.
Troubleshooting
- I can't sign inWrong password, no confirmation email, two-step codes that don't work, or "too many attempts".
- Emails aren't arrivingThe confirmation link, sign-in links or notifications don't reach your inbox.
- I can't delete my accountDeletion waits until orders, payment requests, disputes and payments are finished.
Questions
Can buyers see my address?
No. Your seller page shows your city and province or state, never your street address, and search maps show only your approximate area. You share where to go yourself, when a visit or pickup is arranged; with bookings, Where to go is shown only to buyers who've booked. See Your data and privacy.
Can I use PerfectPal in French?
Yes. Choose Français at the top of any page. When you're signed in, your choice is saved, so your dashboard and emails are in French too. Your public page works in both languages for buyers; what you write yourself (your about section, listings and messages) appears as you wrote it. On your profile, tick the languages you speak with buyers so they know how to reach you.
I got an email from PerfectPal staff. Is it real?
Yes, PerfectPal staff sometimes write to one person or a few accounts: about your account or activity (for example a question about a listing or a payment), or with PerfectPal news if you've agreed to get it. It comes from PerfectPal's address, and replying reaches PerfectPal support. A copy is kept with your account and included when you download your data.
Staff will never ask for your password, a sign-in code or card details. If an email asks for those, or sends you to a site that isn't perfectpal.ca, don't answer it: contact support instead.
What is the code in my sign-up link?
Links to the "Sell on PerfectPal" page on business cards, flyers or posts can end with a short code, like ?src=card-oct26. If you came through one and then created an account or a seller page, the code is kept with them, so PerfectPal knows which promotions bring sellers. It doesn't change anything for you: not your plan, your fees or your place in search. See Your data and privacy.
Still need help?
PerfectPal staff read every message. Tell us what you were trying to do and what happened.