Payments and refunds
Card payments through Stripe, deposits, refunds, fees and statements.
Tutorials
Guides
- Refund termsSay what you keep if a buyer backs out, in plain terms buyers accept before paying.
- Refund a paymentRefund all or part of a card payment on a request or an order, and what happens to the fees.
- PerfectPal's feesHow PerfectPal's fees on card payments work, who pays them, and where to see the current amounts.
- Let buyers pay in fullLet buyers pay the whole price by card themselves once you've approved or matched their request.
- Ask buyers for a phone or ID check before they payRequire a verified phone, or an ID checked by PerfectPal, before a buyer's first card payment on a request.
- Statements, income and expensesMonthly and yearly statements of what came in through PerfectPal, and a simple income and expense record.
- Disputes and chargebacksWhat to do when a buyer's bank disputes a card payment, and the evidence PerfectPal gathers for you.
- Payments outside PerfectPalRecord cash or e-transfer payments, and show buyers the other ways you accept payment.
Troubleshooting
Questions
Does PerfectPal hold my money?
No. Card payments go straight to your own Stripe account, and Stripe pays out to your bank. PerfectPal never holds your money. You're the merchant for your sales, so refunds and disputes are yours to manage in your Stripe Dashboard. See Connect Stripe to take card payments.
When do I get paid?
Stripe pays out card payments to the bank account in your Stripe account, on Stripe's payout schedule (new accounts often wait a little longer for their first payout). Choose Open your Stripe Dashboard under Money › Payments to see your payouts and change the schedule.
Who handles chargebacks?
You're the merchant for your sales, so you answer disputes and chargebacks in your Stripe Dashboard. PerfectPal gathers the payment, the refund terms the buyer accepted, signed contracts and your messages on an evidence page you can download. See Disputes and chargebacks.
Still need help?
PerfectPal staff read every message. Tell us what you were trying to do and what happened.