Troubleshooting
I can't sign in
Wrong password, no confirmation email, two-step codes that don't work, or "too many attempts".
- Forgot your password? Choose Forgot password? on the sign-in page, enter your email, and use the link we send. Or choose Sign in with an email link instead.
- "Email or password is incorrect": check for typos and Caps Lock, and that it's the email you signed up with.
- Haven't confirmed your email? Signing in with the right password takes you to "Check your email". Open the newest link we sent. See Emails aren't arriving.
- "Too many attempts": wait a few minutes, then try again.
- Two-step code refused? Make sure your phone's time is set automatically, and use the newest code. Use a backup code if you don't have your phone. Lost both? Contact support.
- "This sign-in took too long": go back and enter your password again.
- Account banned? The sign-in page and the email you got say so, with the reason. If you think it's a mistake, write to us from the Contact us page.
PerfectPal staff will never ask for your password or a sign-in code.
Updated October 19, 2026
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- Your account settingsSign-in methods, your password, signed-in devices, your language and your email address.
- Two-step sign-inProtect your account with a code from an authenticator app, and keep backup codes.
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- Your data and privacyWhat buyers see about you, what PerfectPal keeps, campaign codes, and downloading your data.
- Delete your accountWhat happens when you delete your account, what has to be finished first, and what happens to your plan.