Troubleshooting
I can't delete my account
Deletion waits until orders, payment requests, disputes and payments are finished.
The deletion page lists what's still open. For each:
- An unfinished order: as a seller, mark it shipped or picked up and let it complete, or refund it. As a buyer, confirm you have it, or ask the seller.
- An open payment request: cancel it from the request, or let the buyer pay.
- A dispute: it has to close first. Disputes are handled in your Stripe Dashboard.
- Money on an open request: finish the request, or cancel it and choose what to refund.
Once nothing is listed, Delete my account in 14 days becomes available. See Delete your account.
Updated October 19, 2026
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