Question
I got an email from PerfectPal staff. Is it real?
Staff sometimes write to sellers personally. Here's how to tell, and what happens to your reply.
Yes, PerfectPal staff sometimes write to one person or a few accounts: about your account or activity (for example a question about a listing or a payment), or with PerfectPal news if you've agreed to get it. It comes from PerfectPal's address, and replying reaches PerfectPal support. A copy is kept with your account and included when you download your data.
Staff will never ask for your password, a sign-in code or card details. If an email asks for those, or sends you to a site that isn't perfectpal.ca, don't answer it: contact support instead.
Updated October 19, 2026
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