Guide
Shipping and pickup
Set shipping rates and ship days for buy-now orders, pause shipping in bad weather, and choose how animals go home.
Money › Shipping has two parts.
Shipping buy-now orders
Tick I ship orders, then set:
- Shipping per order, and optionally Free shipping on orders over an amount;
- Business days to get an order ready;
- Days you ship.
Shipping is within your own country only: shipping live animals across the border needs permits. Each stock listing still chooses pickup, shipping or both under Getting it to the buyer.
Pause shipping › Hold shipments for now stops shipping during heat waves, cold snaps or holidays, with an optional note for buyers (for example "Shipping resumes when overnight lows are above 5°C"). Buyers can still choose pickup where you offer it.
How animals go home (requests)
For animals placed through a request, buyers can always collect from you. Choose what else you offer: I'll meet buyers partway (up to a distance), I deliver (up to a distance, with your usual price), or A hired transporter is fine. Add anything buyers should know. Each plan is then agreed with the buyer on their request: see Go-home plans, visits and pickups.
Buyers searching with "Can come to me" see sellers who deliver or meet partway within their stated distance.
Updated October 19, 2026
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- When a buyer reports a problem with an orderReply, then resolve it with a refund, a replacement or nothing more to do.
- When orders completeHow an order moves from paid to completed, and what can hold it.
- Handle a buy-now orderGet a paid order ready, mark it shipped or ready for pickup, and see it through to completed.