Skip to content
PerfectPal

Guide

Shipping and pickup

Set shipping rates and ship days for buy-now orders, pause shipping in bad weather, and choose how animals go home.

Money › Shipping has two parts.

Shipping buy-now orders

Tick I ship orders, then set:

  • Shipping per order, and optionally Free shipping on orders over an amount;
  • Business days to get an order ready;
  • Days you ship.

Shipping is within your own country only: shipping live animals across the border needs permits. Each stock listing still chooses pickup, shipping or both under Getting it to the buyer.

Pause shipping › Hold shipments for now stops shipping during heat waves, cold snaps or holidays, with an optional note for buyers (for example "Shipping resumes when overnight lows are above 5°C"). Buyers can still choose pickup where you offer it.

How animals go home (requests)

For animals placed through a request, buyers can always collect from you. Choose what else you offer: I'll meet buyers partway (up to a distance), I deliver (up to a distance, with your usual price), or A hired transporter is fine. Add anything buyers should know. Each plan is then agreed with the buyer on their request: see Go-home plans, visits and pickups.

Buyers searching with "Can come to me" see sellers who deliver or meet partway within their stated distance.

Updated October 19, 2026

Was this helpful?

Still need help?

PerfectPal staff read every message. Tell us what you were trying to do and what happened.

Contact support