Question
Does PerfectPal hold my money?
No. Buyers pay into your own Stripe account.
No. Card payments go straight to your own Stripe account, and Stripe pays out to your bank. PerfectPal never holds your money. You're the merchant for your sales, so refunds and disputes are yours to manage in your Stripe Dashboard. See Connect Stripe to take card payments.
Updated October 19, 2026
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- Refund termsSay what you keep if a buyer backs out, in plain terms buyers accept before paying.
- Refund a paymentRefund all or part of a card payment on a request or an order, and what happens to the fees.
- PerfectPal's feesHow PerfectPal's fees on card payments work, who pays them, and where to see the current amounts.
- Let buyers pay in fullLet buyers pay the whole price by card themselves once you've approved or matched their request.
- Ask buyers for a phone or ID check before they payRequire a verified phone, or an ID checked by PerfectPal, before a buyer's first card payment on a request.