My domain isn't working

1. "Waiting for your DNS records": DNS changes can take up to a few hours (rarely, a day or two). Wait, then choose Check now.
2. Check the TXT record. Its name must be what the page shows (starting with _perfectpal), and its value exactly the code shown, with no spaces or quotes added. Many providers add your domain to the name for you: if you typed the whole name, it may now read _perfectpal.www.yourname.com.yourname.com. Fix it to what the page shows.
3. Check the CNAME. For www, it must point to the address the page shows, and there must be no other record (an A record, or an old website's CNAME) for www.
4. Bare domain? It can't use a plain CNAME. See Bare domains, or switch to www.
5. "Stopped": your records went missing for a few days. Put them back, then Check now.
6. The page shows another site: your old website host may still be answering. Remove the old records for that name.
7. Security warning in the browser: the secure connection is set up once the records check out; give it a few minutes after it says Live.
8. Did your plan change? Custom domains depend on your plan.

Still stuck? Contact support with your domain name. Never send us your registrar password.