Troubleshooting
My plan payment failed
What happens when a subscription payment doesn't go through, and how to keep your plan.
"Your plan payment didn't go through"
A banner on every dashboard page counts the days left. Update your card (it opens Manage billing) before the date shown, and the payment is tried again. If the deadline passes, your account moves to the free plan. Nothing is deleted.
"Your subscription needs attention"
The plan page explains which case you're in:
- The first payment hasn't gone through: finish paying from Manage billing, or choose End this subscription and start again.
- Payments failed too many times: update your card and pay the open invoice from Manage billing to keep the plan, or end the subscription and start again.
- Your free trial ended without a card: end the subscription and choose an option to start again.
End this subscription charges nothing, and you can subscribe again right away.
Common causes
- An expired card, or a new card number after your bank replaced it.
- Your bank blocked the charge: ask them to allow it, then try again.
- Not enough funds on the day.
Still stuck? Contact support.
Updated October 19, 2026
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